RETURNS

Return period
We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

 

Return shipping costs
The return cost is €10 per package (you may include multiple items in one parcel), and this amount will be deducted from your refund.

 

How to return an item
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in the original packaging, including any dust bag and shipping box. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at info@lauraslings.com.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at info@lauraslings.com.

 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

 

Exceptions / Non-returnable Items
Sale items and gift cards cannot be returned.

 

Exchanges
The fastest way to receive the item you want is to return the item you have and place a new order once the return has been accepted.

 

14-Day Right of Withdrawal (EU)
In addition to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in the original packaging, including any dust bag and shipping box. You’ll also need the receipt or proof of purchase.

 

Refunds
Once we’ve received and inspected your return, we’ll notify you and let you know whether the refund has been approved. If approved, you’ll be automatically refunded (minus the €10 return fee) via your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@lauraslings.com.